Shipping & Returns

Shipping Policy

Shipping and Processing time:
 

Our turnaround is usually 2-5 business days, unless otherwise stated.however when we are experiencing a high volume of order this can take up to 1-2 further days.
 

UK postage:
We send as standard with Royal Mail First Class Signed. Items Over 2KG are sent through CollectPlus which allows up to 10kg. Due to the nature of the products some items are not appropriate to post together and so to minimize any damage in transit we may recommend to send as two packages. If this case applies to you, a customer of Keystone Crystals website, we will send you a message to discuss the postage, this may also incur an additional shipping fee to you, the customer, and the decision to package items separately is at our, Keystone Crystals LTD, discretion.  If you are unsure before checking out please feel free to send us a message to discuss.
 

International Postage:
Sent with Royal Mail First Class Signed and Tracked. Customers will receive their tracking number by email (please provide email at checkout), Due to the nature of the products some items are not appropriate to post together and so to minimize any damage in transit we may recommend to send as two packages. If this case applies to you, a customer of Keystone Crystals will send you a message to discuss the postage, this may also incur an additional shipping fee to you, the customer, and the decision to package items seperately is at our, Keystone Crystals LTD, discretion. If you are unsure before checking out please feel free to send us a message to discuss.
 

We will do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Return & Exchange Policy

Return & Exchange Policy

Under UK law you have the right to cancel your order starting immediately and ending fourteen days from the day the goods were received. Returns are accepted up to 7 days for United Kingdom and up to 14 days for International, after you receive your purchase.
 

The buyer remains responsible for any postage fees incurred by returning the goods.

We are not liable for returned goods that are lost in transit so please ensure that you use an appropriate delivery method.

Goods must be returned unused and in their original condition and packaging.

Replacements and/or Refunds will be issued within 14 days of receipt of the goods.

We can only refund the card/Paypal account of the original purchaser.

Please note that replacements may not always be possible due to the individual nature of the crystals.
 

Lost, Missing or Damaged Items

Once the parcel has left our possession and is placed with the appointed courier or postal service we are not liable for any lost, missing or damaged items.

If possible we will seek to recover details of the missing parcel and claim for any compensation, however sometimes this is the responsibility of the buyer.

We are not under obligation to replace goods lost or damaged in transit with appointed courier or postal service, or offer a refund.
However, at our own discretion, we may endeavor to replace good(s) (situation dependent).

Keystone Crystals always recommends seeking advice of a medical expert/professional for any illness, physical or otherwise and does not advocate the use of Crystals or any other product we supply as a replacement to conventional medicine, therapy or otherwise.

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